Shipping Policy

At Heavy Lift Customs, we take care to package every order securely and get it on the way as quickly as possible.

Processing Times

Processing times vary depending on the product and level of customization.

Standard items are typically prepared for shipment once production is complete. Custom and personalized orders may require additional time for design approval, engraving, printing, finishing, or assembly.

Estimated production or processing times will be provided when applicable.

Shipping Rates

Shipping charges are calculated at checkout based on the order size, weight, destination, and available shipping method.

Any promotional or free-shipping offers will be clearly displayed when available.

Delivery Times

Delivery estimates shown at checkout are provided by the shipping carrier and begin after your order has been completed and shipped.

Carrier delivery dates are estimates and are not guaranteed by Heavy Lift Customs.

We are not responsible for delays caused by carriers, weather, holidays, transportation disruptions, or other circumstances outside our control.

Tracking

When tracking is available, customers will receive tracking information once their order has shipped.

Please allow time for the carrier to update tracking information after the package has been accepted.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Delayed Packages

If tracking shows that your package is delayed or appears to be lost, please contact us and we will assist with determining the next steps.

Heavy Lift Customs is not responsible for carrier delays or packages marked as delivered by the carrier. However, we will make reasonable efforts to help customers resolve shipping issues.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Include your order number and clear photos of:

• The damaged item

• The shipping box or packaging

• Any visible damage to the package

This information may be required to process a replacement or shipping claim.

Local Pickup

If local pickup is available, eligible customers may be given the option during checkout or through prior arrangement.

Customers will be notified when their order is ready for pickup.

Custom & Oversized Projects

Some large, heavy, fragile, or custom-built projects may require special shipping arrangements or additional shipping charges.

If additional shipping arrangements are required, we will contact you before the order is shipped.

Questions

If you have questions regarding shipping, delivery, or an existing order, please contact Heavy Lift Customs through the contact information provided on our website.

Your Vision. Our Mission.