Refund policy

At Heavy Lift Customs, many of our products are made or customized specifically for each customer. We want you to be happy with your order and will work to make things right when an issue occurs.

Custom & Personalized Orders

Because custom and personalized products are made specifically for you, they are final sale and cannot be returned or refunded due to changes of mind, incorrect information provided by the customer, or design preferences after production has begun.

This includes personalized engraving, custom 3D prints, custom projects, unit designs, names, logos, photos, and other made-to-order products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from the approved design or order details, please contact us within 7 days of receiving your order.

Please include your order number and photos showing the issue. Depending on the situation, we may offer a replacement, repair, store credit, or refund.

Non-Custom Items

Unused, non-custom items may be eligible for return within 14 days of delivery. Items must be in their original condition and packaging.

Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or sent incorrectly.

Order Cancellations

Custom orders may be canceled before design or production work has started. Once materials have been purchased, design work has begun, or production has started, cancellation or refund may no longer be available.

Shipping Damage

Please inspect your order when it arrives. If your package or product was damaged during shipping, contact us as soon as possible with photos of the product and packaging so we can assist with the claim.